RUMIUS

Privacy policy

Last updated on Sep 02, 2024

Rumius AI is a product owned by Serverless Engine Sdn Bhd. This privacy policy ("Policy") describes how Serverless Engine Sdn Bhd ("Company", "we", "us" or "our") collects, protects and uses the personally identifiable information ("Personal Information") you ("User", "you" or "your") may provide through the Rumius AI website (rumius.com). The Policy also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

If you object to these terms, please do not download, install, or use the services in any manner.

Collection of personal information

We may collect personal information from you in various ways, including, but not limited to:

  • Account Registration: When you sign up for an account, we may ask for your name, email address, and other contact details.
  • Service Usage: Information related to your usage of the web app, such as interaction logs, preferences, and queries made through the chatbot.
  • Payment Information: If you make a purchase, we may collect your payment details, such as credit card information.

Collection of non-personal information

In addition to personal information, we may collect non-personal information about you, which includes:

  • Usage Data: We may collect information about the device you are using, such as your IP address, browser type, operating system, and device identifiers.
  • Cost Efficiency: We collect information on how you interact with our web app and chatbot, such as the features you use, time spent on the platform, and error reports.
  • Data Uploaded: Information from CSV files, MySQL, PostgreSQL databases, or Google Analytics 4 data that you connect to or upload in order to use our services.

How we use your data

We use the information we collect to:

  • Provide Services: Facilitate the features of our web app and chatbot, including answering your queries about data from CSV files, databases, and Google Analytics 4.
  • Improve User Experience: Analyze user behavior and feedback to enhance our services and develop new features.
  • Communication: Send you updates, respond to your inquiries, and provide customer support.
  • Security: Protect against misuse, unauthorized access, or illegal activity.

Sharing, Transfer, and Disclosure of Data

We do not transfer, disclose or sell your Personal Information to third parties. However, we may share, transfer, or disclose your Personal Information in the following circumstances:

  • Service Providers: We may share your data with trusted third-party service providers (payment gateway) who assist us in operating our website or providing services to you, so long as those parties agree to keep this information confidential and comply with data protection regulations.
  • With Your Consent: We may share your Personal Information with third parties only if you have given us your explicit consent to do so.

Protection of Google User Data

We recognize the importance of protecting your data, especially sensitive information obtained through Google services. We adhere to Google’s API Services User Data Policy, including the Limited Use requirements. The measures we employ include:

  • Data Encryption: All data, including Google user data, is encrypted both in transit and at rest using industry-standard encryption protocols.
  • Data Minimization: We only request access to the minimum necessary data from Google services to provide our services effectively.

How long we retain your data

We retain your data only for as long as necessary to provide you with our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

  • Personal Information: Retained for the duration of your account's activity and as needed for legal or business obligations.
  • Uploaded Data: CSV files, database connections, and analytics data may be retained temporarily to fulfill your queries but will be deleted after your session ends or based on a retention policy communicated to you.
  • Usage Data: Retained in aggregated form for analysis and service improvement.

The Rights of Users

As a user, you have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request correction of any inaccurate or incomplete data.
  • Deletion: You can request the deletion of your personal information, subject to certain legal restrictions.
  • Objection: You can object to the processing of your personal information under certain circumstances.
  • Data Portability: You have the right to request a copy of your personal information in a machine-readable format.

To exercise these rights, please contact us using the information provided below.

Contacting us

If you have any questions about this Policy, please contact us by email at rumiusanalytics@gmail.com.